Effective Date: August 4, 2026
Last Updated: August 4, 2026
Chad & Erin, LLC, doing business as Chad + Erin Co. ("Chad & Erin Co.," "we," "our," or "us") values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.chadanderin.com, purchase our products, or otherwise interact with us.
By using our website or services, you agree to the practices described in this Privacy Policy.
Information We Collect
Depending on how you interact with our website and services, we may collect the following types of information:
Personal Information
This may include:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order history
- Account login information (if you create an account)
Payment Information
Payments are securely processed through trusted third-party payment providers, such as Stripe. We do not store or have access to your complete payment card information.
Device & Usage Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Time spent on pages
- Referral websites
- Website interactions and browsing activity
Cookies & Similar Technologies
We use cookies, pixels, tags, and similar technologies to improve your experience and operate our website effectively. These technologies generally fall into the following categories:
- Essential Cookies: Help our website function properly, including shopping cart functionality, checkout, account access, and website security.
- Preference Cookies: Remember your settings and preferences to provide a more personalized experience.
- Analytics Cookies: Help us understand how visitors interact with our website so we can improve our products, content, and services.
- Advertising Cookies: Help us measure the effectiveness of our marketing and, where permitted, provide advertisements that may be more relevant to your interests.
You may manage many cookies through your browser settings or other available privacy controls. Please note that disabling certain cookies may affect the functionality of our website. Choices regarding advertising cookies may also be available through participating advertising platforms or industry opt-out tools.
How We Use Your Information
We may use your information to:
- Process and fulfill orders
- Process payments
- Provide customer support
- Send shipping confirmations and order updates
- Communicate with you regarding your purchases
- Improve our website, products, and customer experience
- Detect and prevent fraud or unauthorized activity
- Comply with legal obligations
- Send marketing emails and promotional communications if you have subscribed
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in each email.
How We Share Your Information
We do not sell customer lists or personal information to third parties for monetary compensation.
However, we may share certain information with trusted third-party service providers that help us operate our business and provide services to you. These providers may include:
- Payment processors (such as Stripe)
- Website hosting providers
- WooCommerce and WordPress services
- Shipping providers and carriers (such as USPS, UPS, and FedEx)
- Email marketing providers (such as MailerLite)
- Analytics providers (such as Google Analytics)
- Advertising platforms (such as Meta/Facebook and Instagram)
- Customer review platforms
- Customer support providers
These service providers receive only the information that is reasonably necessary to perform services on our behalf and are contractually or legally obligated to protect your information.
We may also disclose personal information when required by law or when we believe disclosure is necessary to protect our rights, customers, property, or business.
Advertising, Analytics & Your Privacy Choices
We use analytics to better understand how visitors use our website. Like many ecommerce websites, we use cookies, pixels, analytics tools, and similar technologies provided by trusted partners, including Google and Meta (Facebook and Instagram), to better understand how visitors use our website, measure advertising performance, personalize your experience, and improve our products and services.
These technologies may collect information such as online identifiers, IP addresses, browser information, device information, and website activity.
Under certain U.S. state privacy laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), the use of certain advertising cookies or pixels may be considered a "sale" or "sharing" of personal information for purposes of cross-context behavioral advertising, even though no money is exchanged for your information.
If you are a resident of a state that provides these rights, you may have the right to opt out of certain uses of your personal information for targeted advertising or activities that may be considered a "sale" or "sharing" under applicable law.
Where required by law, we will provide a method for you to exercise any applicable privacy rights. You may also manage certain advertising preferences through your browser settings, your device settings, or the privacy controls offered by participating advertising platforms.
Privacy Rights for California and Other U.S. State Residents
Residents of California and certain other U.S. states may have additional privacy rights under applicable law.
Depending on your state of residence, you may have the right to:
- Know the categories of personal information we collect, the sources from which it is collected, the purposes for which it is used, and the categories of third parties with whom it is disclosed.
- Request access to, correction of, or deletion of your personal information, subject to applicable legal exceptions.
- Obtain a copy of certain personal information you have provided to us.
- Opt out of certain uses of your personal information for targeted advertising or activities that may be considered a "sale" or "sharing" under applicable law.
- Limit the use of certain sensitive personal information where required by law.
- Appeal the denial of a privacy rights request where applicable.
- Exercise your privacy rights without discrimination or retaliation.
Information about the categories of personal information we collect, how we collect it, how we use it, and the categories of third parties with whom we share it is described throughout this Privacy Policy, including the sections titled Information We Collect, How We Use Your Information, How We Share Your Information, and Advertising, Analytics & Your Privacy Choices.
To exercise any applicable privacy rights, please contact us using the information provided at the end of this Privacy Policy. We may need to verify your identity before processing your request, and authorized agents may submit requests on behalf of eligible individuals where permitted by law.
We will respond to verified requests within the timeframes required by applicable law.
Email Marketing
If you choose to subscribe to our newsletter or marketing emails, we may send you:
- Product announcements
- Educational content
- Promotions
- Special offers
- Company news
You may unsubscribe at any time using the unsubscribe link included in every marketing email.
Data Retention
We retain personal information only as long as necessary to:
- Fulfill your orders
- Provide customer support
- Maintain business records
- Comply with tax and legal obligations
- Resolve disputes
- Enforce our agreements
When information is no longer needed, we take reasonable steps to securely delete or anonymize it.
Security
We use commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information.
Although no internet transmission or electronic storage system is completely secure, we work to protect your information using industry-standard security practices.
Your Privacy Rights
Depending on where you live, you may have certain privacy rights under applicable law.
These rights may include the ability to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Obtain a copy of certain information you have provided
- Withdraw consent where applicable
- Object to certain types of processing
To exercise your rights, please contact us using the information below.
California & Other U.S. State Privacy Rights
Residents of certain U.S. states may have additional privacy rights under applicable law.
Where required, eligible residents may request:
- Access to personal information we maintain
- Correction of inaccurate information
- Deletion of personal information
- Information regarding categories of information collected
- Information regarding categories of third parties with whom information is shared
We will not discriminate against you for exercising your privacy rights.
International Visitors
If you access our website from outside the United States, please understand that your information may be transferred to, stored, and processed in the United States, where privacy laws may differ from those in your jurisdiction.
Additional Information About Your Personal Information
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing our products and services, processing transactions, maintaining business records, complying with legal and tax obligations, resolving disputes, and enforcing our agreements.
Certain information, such as order history, payment records, and tax-related records, may be retained for longer periods as required by applicable law. Marketing information is generally retained until you unsubscribe from our communications, request its deletion, or it is no longer needed for the purposes for which it was collected.
Business Transfers
If Chad & Erin, LLC is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or other business transaction, your personal information may be transferred or disclosed as part of that transaction, subject to applicable law. Any successor entity will be expected to honor the commitments made in this Privacy Policy or provide notice of any material changes.
Exercising Your Privacy Rights
If you wish to exercise any privacy rights available to you under applicable law, please contact us using the information provided at the end of this Privacy Policy.
To help us process your request, please include your name, preferred contact information, and a description of your request. We may need to verify your identity before fulfilling your request or request additional information as permitted by law. Authorized agents may submit requests on behalf of eligible individuals where permitted by applicable law.
We will acknowledge and respond to verified requests within the timeframes required by applicable law.
Children's Privacy
Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information, please contact us so we can promptly remove it.
Public Reviews & User Content
If you voluntarily submit product reviews, photographs, testimonials, comments, or other content through our website or third-party review platforms, that information may be publicly visible to other visitors.
Please avoid including sensitive personal information in any publicly submitted content.
Reviews submitted through third-party platforms are also subject to the privacy practices and terms of those providers.
Data Security
We take the security of your personal information seriously and use reasonable administrative, technical, and physical safeguards designed to protect the information we collect.
While we strive to protect your information, no method of transmitting data over the Internet or storing electronic information is completely secure. Accordingly, we cannot guarantee absolute security.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policy of every website you visit.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or technology.
When changes are made, we will revise the "Last Updated" date at the top of this page. Continued use of our website after changes become effective constitutes acceptance of the revised Privacy Policy.
Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:
Chad & Erin Co.
Website: https://www.chadanderin.com
Email: [email protected]
Address: PO Box 530032, Debary, FL 32753