Free Shipping on $75 Orders U.S.

Effective Date: August 4, 2026
Last Updated: August 4, 2026

At Chad & Erin, LLC, our goal is simple—we want every customer to be 100% satisfied with their experience. We take great pride in every product we make and every order we ship. If something isn't right, please reach out to us. We genuinely care about our customers and will always do our best to make things right.

Order Processing & Shipping

Each order is carefully packed by our team before it leaves our facility.

Our standard processing time is 2–3 business days before shipment. While we make every effort to meet this timeframe, processing times may be longer during:

  • Product launches

  • Sales or promotional events

  • Holiday seasons

  • High order volume

  • Circumstances beyond our reasonable control

Shipping times shown at checkout are estimates provided by the shipping carrier and are not guaranteed.

Once your order has been accepted by the shipping carrier, it is in the carrier's possession and outside of our control. While we carefully prepare every order for shipment, we cannot guarantee carrier transit times, delivery dates, or delays resulting from weather, carrier operations, or other circumstances beyond our control. If your package appears to be lost or significantly delayed, please contact us. Although we cannot guarantee carrier performance, we will gladly assist in working with the carrier and do everything we reasonably can to help resolve the situation.

Customer Support

We strive to provide prompt, personal customer service.

Please allow up to 24 business hours for us to respond to emails or customer inquiries. During product launches, promotions, holidays, or periods of unusually high order volume, response times may be slightly longer. We appreciate your patience and will respond as quickly as possible.

Returns & Refunds

We stand behind the quality of our products and want you to love your purchase.

If you are not completely satisfied, please contact us within 7 days of delivery so we can review your situation.

Because our products are handcrafted cosmetic products, refunds, replacements, exchanges, and store credits are considered on a case-by-case basis and are not guaranteed.

Our goal is always to reach a fair solution for both our customers and our business.

Return Eligibility

To be considered for a return, exchange, or refund, the following generally applies:

  • Your request must be made within 7 days of delivery.

  • The product must have been purchased directly from www.chadanderin.com.

  • Proof of purchase may be required.

  • We may request photographs of the product and packaging before approving a return.

  • We reserve the right to determine whether a return is appropriate based on the circumstances.

Depending on the situation, we may offer:

  • A replacement product

  • Store credit

  • A partial refund

  • A full refund

  • Another resolution we believe is appropriate

Natural Products

Our products are handcrafted using natural ingredients.

Variations in color, scent, texture, consistency, or firmness between batches are normal and do not affect the quality or intended cosmetic use of the product. These natural variations are not considered defects.

Likewise, temporary softening or melting during warm weather or transit may occur due to the natural composition of our products. Once returned to room temperature, these texture changes generally do not affect product quality or performance and are not considered manufacturing defects.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the incorrect item, please contact us as soon as possible.

To help us resolve the issue quickly, we may request:

  • Your order number

  • A description of the issue

  • Photographs of the product

  • Photographs of the shipping box and packaging

We will work with you to determine the most appropriate resolution.

Lost Packages

Once a package has been accepted by the shipping carrier, delivery is subject to the carrier's handling.

If your package appears to be lost or delayed, please contact us. Although we cannot guarantee carrier performance, we will gladly assist in filing claims or helping locate your shipment whenever possible.

Warm Weather Shipping

Many of our products are handcrafted with grass-fed tallow and other naturally derived ingredients that respond to changes in temperature.

During the warmer months, we do our best to cold-ship eligible orders using insulated packaging and ice packs whenever appropriate to help our tallow-based products arrive in their intended consistency. While these measures are often effective, extreme temperatures and shipping conditions can occasionally overcome our cold-shipping efforts.

If your tallow-based product arrives softer than expected or has melted during transit, please don't hesitate to reach out to us. In most cases, allowing the product to gradually return to room temperature will restore its normal consistency without affecting its quality or performance. If your product does not return to its expected consistency or you have any concerns, we'd be happy to work with you to find the best resolution.

Return Shipping

Unless the return is the result of our error or a verified defective product, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless otherwise required by law.

Customers remain responsible for returned items until they are safely received by Chad & Erin, LLC.

Order Changes & Cancellations

Because we begin processing orders quickly, we cannot guarantee that an order can be modified or canceled after it has been placed.

If you need to make a change, please contact us as soon as possible, and we will do our best to accommodate your request.

Contact Us

If you have any questions regarding your order or this Shipping & Returns Policy, we'd love to help.

Chad & Erin, LLC

Website: www.chadanderin.com

Email: [email protected]